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Nasty Garage has an active policy of conflict resolution, that's why we put a customer service at your disposal. We inform that according to Article 14.1 of Regulation (EU) 524/2013 a platform for online dispute resolution has been facilitated by the European Commission which is available at the following link: However, Nasty Garage decides in each case whether or not to adhere to this system, because we believe that conflicts can be and should be resolved outside these domains, so we recommend that prior to any claim you should use our customer system. Thanks for your understanding.